Third Party Case Management & Administration

Construction Arbitration Services (CAS) believes that a key to maintaining quality control in our dispute settlement services is having a centralized, neutral case administration center. The benefits we provide to disputing parties are:
•  Consistency of administration
•  Responsiveness to the parties
•  Uniformity and timeliness of agreements and decisions
•  Cost effectiveness
•  Neutrality in the process (CAS receives a “fixed fee” for its services and has no stake in nor does it benefit from the outcome of a case).

CAS operations center, located in Clinton Township, Michigan handles case administration services for CAS throughout the nation. Each step in our administrative process operates to enable CAS to process disputes in a fair and timely manner.

State of the Art Information Systems

CAS addresses user information needs. Disputants calling our toll-free 800 line will be relieved to find that at our call center professionals are able to quickly inform them of the exact status of their case. From their first telephone contact with CAS, disputants also appreciate that they are dealing with a truly professional, neutral, impartial, yet responsive organization that cares about their claim.

The CAS Call Center Toll Free 800 Line

The CAS Call Center represents one of the most valuable resources in our dispute resolution program and is staffed by experienced professionals trained in customer service who understand that they are the first point of contact for parties who are requesting help.

•  Our integrated telephone and computer system enable our staff to quickly identify parties and their complaints.
•  Staff trained in customer service, information retrieval, collection, and analysis, help parties understand that their case is receiving complete, professional attention.

Our Call Center staff act as a true intermediary between the disputing parties.